Refund policy

Refund & Return Policy

1. Overview

At CAREDO, we stand behind the quality of our products and want you to feel confident in your purchase. If you are not completely satisfied, we’re here to help.

2. 30-Day Returns (Unopened Items)

We accept returns within 30 days of delivery for unopened and unused items in their original packaging.

To be eligible for a return:

The item must be unused and unopened
The item must be in its original condition and packaging
Proof of purchase is required

⚠️ Please note: For hygiene and safety reasons, we do not accept returns of opened oral care products.

3. 7-Day Satisfaction Guarantee (Opened Items)

We understand that oral care products require real use to evaluate effectiveness. That’s why we offer a 7-Day Satisfaction Guarantee.

If you’ve tried the product and are not satisfied within 7 days of delivery, you may request a refund.

Requirements:

Contact us within 7 days of delivery
Provide your order number
Share a brief explanation (photo/video may be requested)

👉 In most cases, no return is required for opened products.

4. Refunds

Once your request is approved:

Refunds will be issued to your original payment method
Please allow 5–10 business days for processing

Shipping fees (if applicable) are non-refundable.

5. Return Shipping

Customers are responsible for return shipping costs (unless the item is defective or incorrect)
We recommend using a trackable shipping method

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.

7. Non-Returnable Items

The following items are not eligible for return:

Opened oral care products (except under the 7-day guarantee)
Gift cards
Final sale items (if applicable)

8. Contact Us

For any questions or to request a return/refund, please contact us at:
📧 service@caredooral.com